LAST UPDATE 19/08/2023
HOW TO ORDER?
To order, add the items to the cart and proceed to the checkout. If you have any problem to finalize your purchase, get in touch through the form.
Once you have placed the order, you will receive the following emails:
”On hold”
It is sent to notify the receipt of your purchase, but it will still be necessary to verify that the payment has already been received.
”Processing order”
It is sent to confirm that payment has been received and is ready to enter the workshop or to be packed for shipment.
”Complete order”
It’s sent once the package has been placed at the post office. You will find the shipping details such as the tracking number in your purchase details by logging in to “My Account.”
WHAT PAYMENT METHODS ARE ACCEPTED?
You can make your payment on the website using PayPal, credit or debit card.
HOW IS MY ORDER SHIPPED?
Orders are carefully packed to arrive at their destination in good condition. Sometimes, packages are opened by customs to check their content, however, this does not happen often.
STANDARD SHIPPING METHOD – By default all national and international orders are sent through the national parcel service: Correos de México.
PRIORITY SHIPPING METHOD – Packages are shipped through FedEx, the shipping fee will appear at check out, if not, get in touch to request a quote, it usually ranges from $40 to $60
WHAT CURRENCY DOES THE STORE HANDLE?
Despite being established in Mexico City, prices are in EURO, you can swithc to US dollar
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
All works are handcrafted to order, so production time varies. Another factor that alters shipping times is the number of previous orders, however the time to ship the order is from 6 to 25 business days.
HOW MUCH TIME DOES MY ORDER TAKE TO ARRIVE?
In addition to production time, orders typically arrive in 3-6 weeks via the standard method, and 6-10 days via the priority method.
CAN I MAKE A CUSTOM ORDER?
Yes, Viasiniestra is open to commissions and collaborations.
My order was damaged, can you repair it?
Sure, get in touch and send us photos and video of the damaged piece to assess the cost of the repair, if applicable. There are repairs that are usually very simple and do not generate cost, but there may be delicate cases in which it is necessary to apply a charge for repair. Shipping costs are borne by the customer.
If this is not enough and you have questions, please get in touch.